SEND Tribunal & Complaints Officer – Liverpool

SEND Tribunal & Complaints Officer
Location: Liverpool
Rate: £400 per day
Working Pattern: Full-time | Hybrid – 2 days on site required

Pertemps Social Care are currently recruiting for an experienced SEND Tribunal & Complaints Officer to join a Local Authority SEND service in Liverpool.

The council is seeking an experienced specialist to provide additional short-term capacity within the SEND service, with a key focus on reducing the existing backlog of SEND complaints and Tribunal cases.

This is an excellent opportunity for a candidate with a strong background in SEND complaints, mediation and Tribunal processes who can quickly pick up complex cases and work independently to achieve timely resolutions.

Key Responsibilities

• Manage and progress a caseload of SEND complaints and Tribunal cases.
• Work proactively to reduce the existing backlog and ensure cases progress within required timescales.
• Investigate and respond to complex SEND complaints.
• Coordinate and manage SEND Tribunal activity, ensuring cases are appropriately prepared and progressed.
• Review case records, evidence and relevant documentation to inform decisions and responses.
• Liaise with parents, carers, schools, legal representatives and other professionals.
• Ensure all complaints and Tribunal matters are managed in accordance with relevant SEND legislation, statutory guidance and Local Authority procedures.
• Identify risks, delays and barriers to resolution and take appropriate action.
• Provide clear, accurate and professional written responses and case documentation.
• Work collaboratively with internal SEND teams and wider services to achieve timely resolutions.
• Support the Local Authority in improving outcomes and reducing future complaints and Tribunal activity..

Essential Experience

• Proven experience managing SEND complaints and Tribunal cases.
• Strong knowledge of SEND legislation and statutory processes.
• Experience working within a Local Authority SEND service.
• Ability to investigate complex complaints and produce high-quality written responses.
• Experience preparing and progressing cases through the SEND Tribunal process.
• Excellent communication and negotiation skills.
• Strong organisational and case management skills.
• Ability to work to tight deadlines and manage competing priorities.
• Ability to work effectively with families, schools, professionals and other stakeholders.

Why work through Pertemps?
By applying through Pertemps, you’ll benefit from:

• A dedicated consultant with access to roles nationwide and available whenever you need support
• A simple online registration process
• Attractive referral schemes and incentives
• Ongoing compliance fully managed for you
• Prompt and reliable payroll
• …and much more!

📞 To discuss this role in more detail, please contact Freya Joseph on 07471 306880 or email Freya.joseph@pprsocialcare.co.uk.