Information & Assessment Officer – Hackney

Information & Assessment Officer - Hackney

Posted 4 weeks ago


Information & Assessment Officer – Hackney
Adult’s Social Care
Rate: up to £25.48 per hour
We are recruiting for motivated worker to join our busy team. This role is with one of the UK’s highest performing local authorities, serving as one of the best places to live and work in.
Responsible to a Senior Practitioner within the locality neighbourhoods team, the post holder will work with Social Workers and Occupational Therapists to provide effective, customer focused, and fully accessible information and initial assessment for Hackney residents and their carers.
The post holder will provide a high standard of customer care through the provision of information, advice and assistance concerning council services and other services provided by statutory, independent and voluntary agencies to all callers. In doing so they will be responsible for recording customer contacts and carrying out initial conversations and in supporting residents to make connections with services.
A significant responsibility of the role will be carrying out non-complex social care assessments, using a strength based approach. The post holders will act as  Trusted Assessors providing simple equipment for older and disabled people to help them to maintain their independence. They will also be responsible for producing individually tailored plans for simple equipment, recommending and requisitioning Telecare and setting up social care support.
The post holder will have lead responsibility and accountability for the following:-

  • To act as the first point of contact for any customers to Hackney Council’s Adult Social Care services.
  • To collect and record initial information on the appropriate systems and to use this to identify existing service users, transfer customers  to the correct team/worker or record the needs of new clients.
  • To provide information, advice and assistance in a way that is consistent with customer service standards and which promotes independence.
  • To actively attempt to resolve complaints.
  • To be responsible for recognising vulnerable people and following agreed procedures to ensure these people receive appropriate and timely support and interventions.
  • To ensure customers get the right help at the right time, addressing their needs for information and advice and helping them take advantage of opportunities and make choices for their support.
  • To proactively promote activities and services that improve health and wellbeing.
  • To contribute to the development, implementation, monitoring and review of customer care standards.
  • To assist the Team Manager with the development and improvement of the service by learning from good practice elsewhere.

 This is an agency post and Pertemps can offer you.

  • An easy registration process (all done online)
  • Referral schemes and incentives
  • Ongoing compliance managed for you
  • Prompt and reliable payroll and lots more

Please contact Joe Thomas-Samuels on 07860876427 or for more information.